making a difference with social marketing
by Nedra Kline Weinreich
Okay, I'll admit it. I spent much of the night exploring Second Life, a virtual world that combines 3-D graphics, social interaction, events, commerce and entertainment. After reading a post from Marc Sirkin at npMarketing Blog about how the American Cancer Society had done a virtual walk in Second Life, I was intrigued by the social marketing possibilities of using SL and other games for health and social change. I also read about an SL area called Camp Darfur, which is a virtual model of an abandoned refugee camp that you can "walk" around and learn more about the situation, pictured here.

So, I signed up for a free account to take a look-see myself around Second Life. Though it took an awfully long time to set up my avatar (digital persona that you can completely customize with face/body/clothes, etc) and to figure out how to get around, I was able to do a bit of exploring to at least have an idea of how it works (when I wasn't accidentally hurtling myself off the path and down a grassy knoll).

I stopped by a depression support group, where a group of what appeared to be mostly women were seated on cushions in a circle. It seemed like much of the conversation was standard chatroom chit-chat, but the human connection was perhaps what the participants were looking for. I was not able to do much more, given the amount of time I had and my lack of navigational prowess, but I'm looking forward to further exploration because I think the virtual world holds a lot of promise. The possibilities are endless: virtual one-on-one counseling, conferences, protests, walk-a-thons, benefit concerts, education centers, contests, etc.

I have also been thinking about games as a social marketing strategy since a colleague went to the Games for Health conference at USC a couple of weeks ago. Liz Losh of VirtualPolitik also attended the conference and describes the different applications that have been used in this area. These include:
  • A game called Re-Mission, which helps kids with cancer to visualize blasting the cancer cells inside them
  • Virtual reality treatments for post-traumatic stress disorder, such as for 9/11 WTC survivors
  • Carmen's Bright Ideas, an interactive multimedia computer program to teach a problem-solving methodology through the story of Carmen, mother of a 9-year-old son, recently diagnosed with acute lymphocytic leukemia, and a 5-year-old daughter
  • Using exergaming like Dance Dance Revolution to promote physical activity
An extensive list of online and video games geared toward promoting health and wellness (and other "entertaining games with non-entertainment goals" can be found at Social Impact Games. For more on games for public diplomacy, take a look at this post by Micki Krimmel at WorldChanging.

Another related conference is coming up in New York -- the Games for Change conference -- that is part of the Serious Games Initative that sponsored the Games for Health conference. Here is what they say about why we should be paying attention to this medium for change:

Videogames are increasingly ubiquitous. More than half of all Americans play them and for college students it's more than 70%. Games have surpassed Hollywood box office revenues for the third year in a row. Last year's figures: games' $10B to Hollywood's $9.4B. And as this technology matures, there is a new trend emerging: harnessing the power of this popular medium for more "serious purposes". Fighting poverty. Educating and inspiring young cancer patients. Training protesters in peaceful resistance to oppressive regimes. Fostering leadership skills in inner city youth. Exploring the tricky terrain between civil rights and airport security. Treating debilitating childhood diabetes. Understanding the human rights crisis in Darfur. The list goes on.

How can organizations use games?

    1. win the hearts and minds of their constituents
    2. promote awareness
    3. educate their audience
    4. and even directly provide services

Digital video games provide a platform that is highly engaging, challenging, empowering and educational by nature.

So, given that this is something that social marketers should pay attention to, how do we make sure we do it well? And how do we avoid the unintended consequences such as reducing the amount of physical activity people get when they play these games? I always had mixed feelings about the video games at the Verb campaign's website, which has as its goal encouraging kids to get outside and play (and which is sponsoring print ads that say "Give your thumbs a rest. Play for real.").

Here are some ideas for how social marketers should consider using games:
  • In-game advertising - your message must be relevant to the content of the game and enhance the experience to be effective (e.g., physical activity messages in a basketball game or sober driving messages in a car racing game)
  • Providing skills - like Bronkie the Bronchiosaurus for asthma management
  • Facilitating empathy - like Darfur is Dying - where you play the role of a Darfuri refugee
  • Raising awareness - like Heart Sense - for heart attack awareness
  • Encouraging compliance with medical regimens - like the GlucoBoy, a glucose meter that can be inserted into a GameBoy
  • Using virtual reality to simulate real-life situations - like anti-phobia therapy
  • Engaging in desired behaviors - for physical therapy or exergaming
While digital games cannot and should not be used for all issues, they have great potential for engaging people and motivating them to take action. Should you explore how you can use them in your own program?
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Leave a Comment! 2 so far
Blogger Mack Collier said...
Nedra I have thought about joining Second Life, but I can't do it, I already have one huge timesink with blogging ;) But love your post, it's interesting at the promotional possibilities that a VR game like Second Life present.

Blogger Nedra Weinreich said...
Mack,
I know what you mean about worrying about getting into a timesink. I'm having a hard time justifying going back on SL when it's not "research" for my blog posting! Perhaps next time there's a social marketing-related "event" in-world.

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