ChangeThis Manifestos – Vote for Fard

If you have not already read Fard Johnmar’s excellent e-book about how health care organizations can use social media, From Command & Control to Engage & Encourage, I highly recommend it, as I wrote about in a previous post.  If you have read it and liked it, Fard is trying to get it distributed as a ChangeThis Manifesto, which would help it reach a broader audience.  The editors of ChangeThis select the proposals they publish as manifestos based on the number of votes they receive.  Fard would appreciate it if you would cast your vote for his proposal to increase the chances that it will be selected.

While you are there, also vote for our blog friend Rohit Bhargava’s proposal based on his ideas on social media optimization and check out some of the other manifestos that have been published.

I’m Number 24! I’m Number 24!

Thank you for helping Spare Change become one of the Top 25 Marketing Blogs this week. The blog entered the list at #24 and I’m pleased to be among such good company. Check out the weekly list at the Viral Garden, and while you’re there, take a look around at some of Mack Collier’s other posts and perhaps discover some new marketing blogs from the list. I also get to use the spiffy new logo on my site. Such excitement!

And for the new visitors coming from the Top 25 list who might be confused about how I’m using the term “social marketing,” take a look at this post. Welcome!

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Do Symbolic Gestures Make a Difference?

Whether you think it’s the symbol of world peace or a corrupt thugocracy, when a major world organization like the United Nations shows up in Second Life, people take notice. Second Life Insider reports that on October 15-16, Second Life residents will be able to participate in the United Nations Millennium Campaign to Stand Up against poverty.

The Millennium Campaign was launched to hold the countries of the world accountable to their commitments to the eight goals that would eradicate extreme poverty by 2015:

  1. Eradicate Extreme Hunger and Poverty
  2. Achieve Universal Primary Education
  3. Promote Gender Equality and Empower Women
  4. Reduce Child Mortality
  5. Improve Maternal Health
  6. Combat HIV/AIDS, Malaria and other diseases
  7. Ensure Environmental Sustainability
  8. Develop a Global Partnership for Development

With the Stand Up campaign, they are trying to set an official Guinness World Record for “the greatest number of people ever to Stand Up Against Poverty and for the Millennium Development Goals” (I didn’t realize there was a category for that! Seems like any number would set that record.). To that end, they are asking people around the world to participate — including virtually in Second Life. SL residents can obtain a free white wrist band for their avatar and click it at the appropriate time to assume the “stand up” pose and be registered as a participant in the event.

This article sparked an interesting discussion in the comments section, with Prokovy Neva starting it off:

You do have to ask whether awareness/Internet/SL things like this are really the best use of scarce resources and the good UN name.

I can’t imagine what clicking on a pixelated wristwatch in a video game like environment will actually do to alleviate real poverty of real people.

This is dangerous virtuality, in my view, like cocaine — it makes people mistakenly believe they are really doing something, that their feeling good about having their awareness raised is something having effect in the RL [real life]. It isn’t.

Tomas Hausdorff countered:

I think activities like this that raise awareness do have a significant value. No, they don’t directly address the underlying problem. I don’t think anyone would be confused enough to believe that clicking an object in a virtual world “solves” anything, any more than standing in front of a building waving a placard “solves” anything.

However, reading the sign, participating at a particular time…these things should make at least a percentage of the participants spend a few moments thinking about the Millenium Development Goals. And like a commercial on the subject, all it is intended to do is reach an even smaller percentage- those who might be incented to actually *do* something about the goals.

For that reason, I think this is a worthy effort.

Aimee Weber, who built the campaign in SL noted:

The magic is not in clicking an pixellated wrist band. The magic is in the numbers of citizens of nations who will know what their governments promised they would do in 2015.

Prokofy then got to the heart of what has been bothering me about this campaign from a social marketing perspective:

Awareness-raising without some specific recipes for action really gets to feel like disaster porn to me.

Symbolic gestures can be powerful in bringing about political or social change. Think of Rosa Parks sitting on the bus, the lone Chinese protester facing down the tank in Tiananmen Square, even the thousands of citizens who miss work and spend money to travel to the National Mall for various demonstrations each year. These gestures are so powerful both for what they represent and because the participants have something significant at stake — whether it’s their safety or life, or the time and money they give to show their identification with the cause.

And other symbolic protests or awareness-building events on a smaller scale can also be effective by increase an individual’s empathy for — and personal stake in — the issue. Tomorrow’s DarfurFast, in which individuals will be fasting in solidarity with the people of Darfur; numerous walkathons and runs that require a physical commitment as well as collecting donations; even Hands Across America, which seems a similar concept to the Stand Up campaign, but which collected money that was donated to local homeless and anti-hunger agencies — all of these events are designed to raise awareness but also have a call to action associated with them. Whether it is donating money or writing to your local Congressman, these are actions that could make a difference in the issue.

My concern with the Stand Up campaign and other initiatives that have no accompanying action beyond standing up or clicking on a virtual bracelet is that they don’t go anywhere. Awareness is absolutely the first step in getting someone to become involved in an issue. But a campaign cannot stop there. Awareness then needs to lead to some sort of action, otherwise you are wasting your time. If the Stand Up campaign encouraged people to do things like sending an e-mail to their country’s policymakers to demand that they take action to reach the Millennium Goals, writing letters to the editor of their local newspapers, volunteering in their community’s food bank to do their part to alleviate poverty — these would be a good use of the awareness and good will the campaign generates.

But a symbolic gesture that requires little or no actual commitment or risk from the person doing it is an empty gesture. It feels good at the time, but then they feel they’ve done their bit and quickly forget about the issue.

Just as knowledge is necessary but not sufficient to bring about behavior change, awareness is necessary but not sufficient to bring about social or political change.

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Whack Your Creativity

For many of us who tend to think in a linear, structured way (especially process-oriented me), thinking creatively does not come naturally. It takes guidance and suggestions that encourage new ways of thinking or seeing an issue from another perspective. That’s why I was happy to read in David Armano’s Logic + Emotion blog that Roger von Oech, the author of A Whack on the Side of the Head, has started his own blog.

Back when I was starting in social marketing years ago as an intern at Porter/Novelli in DC, everyone in the company received a copy of his book, plus the accompanying Creative Whack Pack — a deck of cards with a different creative technique on each. I’ve used the book and pack when I’ve needed some inspiration to spark my creativity.

As an example, the picture above is on a card titled “Change Its Name”:

If an architect looks at an opening between two rooms and thinks “door,” that’s what she’ll design. But if she thinks “passageway,” she may design something much different like a “hallway,” “air curtain,” “tunnel,” or perhaps a “courtyard.” Different words bring in different assumptions and lead your thinking in different directions. What else can you call your idea?

If you need a little creative pick-me-up, check out Roger’s blog and get whacked.

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Communications are Not Enough

When people want to bring about health change on a broad scale, most think about communications campaigns.  While these can be very effective, don’t forget about the P in the social marketing mix that stands for policy.  Governmental or organizational policies can create an environment that supports individual behavior change or that does not even require the individuals themselves to be the ones that do the changing.

A study by the American Heart Association found this to be the case:

A Colorado city ban on smoking at workplaces and in public buildings may have sparked a steep decline in heart attacks, researchers reported on Monday.

In the 18 months after a no-smoking ordinance took effect in Pueblo in 2003, hospital admissions for heart attacks for city residents dropped 27 percent, according to the study led by Dr. Carl Bartecchi, a clinical professor of medicine at the University of Colorado School of Medicine in Denver.

“Heart attack hospitalizations did not change significantly for residents of surrounding Pueblo County or in the comparison city of Colorado Springs, neither of which have non-smoking ordinances,” said the American Heart Association, which published the study in its journal Circulation.

The association said this was further evidence of the damage wrought by secondhand smoke.

This policy led to 108 fewer heart attacks in Pueblo in an 18-month period, likely as a result of a decrease in the effect of secondhand smoke as a triggering factor for heart attacks, according to the AHA.

This result actually ties in nicely with part of Craig Lefebvre’s recent post on critiques of social marketing, where he says:

Bottom line: Your theoretical or philosophical model for how behavior comes to be, is maintained and can be most effectively modified or changed determines how you use the principles and tools that social marketing provides.  This was always the central point of people like Larry Wallack and other proponents of a social determinants point-of-view who criticized social marketing for ‘blaming the victim.’  Individual theories of behavior change will lead you down that path, whether you utilize a social marketing approach or some other model. The rise of social ecological models, policy interventions and environmental change approaches to public health are all attempts to reorient how ‘we’ view the world and interact with it in our professional capacities. In the way I think about social marketing, it provides a systematic and strategic way to think about issues of being audience-centric, aware of and responsive to larger trends and competition in the environment, using research to guide and inform program development, and applying the 4Ps. The more theoretical models we have in our toolboxes to bring to the task, the more successful, I believe, we will be.

Before you invest lots of money in a media campaign or other communications (i.e., Craig’s 4 Ps of communication – posters, pamphlets, PSAs and publicity events), think about how you can change the environment rather than just how you can change behavior.

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Babies Wigging Out

Wasn’t this a skit on Saturday Night Live? (Actually, yes – video here.)


It’s never too long before the latest craze to sweep America makes its way to the UK but most would wish this one really hadn’t.

Celebrity wigs designed for babies up to nine months old and are set to hit the market, to the outrage of children’s charities.

There’s a Bob Marley style dreadlock wig, a Samuel L Jackson afro as seen in movie Pulp Fiction and a Donald Trump comb-over – perhaps for that mature look.

For the girls there’s flowing pink locks based on singer Lil’ Kim.

I hope this “US baby wig craze” is just a hoax that a British paper took a little too seriously. Has anyone seen a baby with a wig anywhere in the US? Seems like a choking/strangling hazard to me.

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