Harnessing Nostalgia

A couple of times today I felt that brief wave of sadness and longing in the pit of my stomach that signals a nostalgic episode. Something will trip a bunch of connected neurons and suddenly I’ll be transported back in time, feeling for a split second like my then-self.

Nostalgia can be triggered by all the senses. Sometimes it’s a smell wafting by (like the same cologne worn by the guy in the next dorm room in freshman year of college). Sometimes it’s a song (“Don’t You Forget About Me” by Simple Minds always puts me back into my best friend’s blue Chevy Malibu on a hot June day just on the cusp of high school graduation). A color can get me (the deep crushed purple of my favorite velour shirt in 6th grade). Or a taste can do it (candy necklaces bought for a nickel from the ice cream man). Even a touch (the rose petal softness of any baby’s tummy can take me back to the wonder of being a new mom).

Today the first thing that set off my nostalgia was an review of the Police reunion concert in the Wall Street Journal with an accompanying picture of drummer Stewart Copeland. I had a major crush on him in junior high, and even though he has glasses now and is 25 years older, looking at that picture transported me back into the awkward 13 year old with the full-page LA Times ad for the Police concert at the Forum taped to my wall (I didn’t actually go myself, but if I recall, the opening act was Oingo Boingo). I don’t think the nostalgic pull was that I actually wanted to relive those junior high years (ugh! – would anyone willingly go through junior high again?). Maybe it’s more that the picture reminded me of the good feelings I experienced when I looked at his picture back then.

The other thing that gave me the nostalgic twinge was Wil Wheaton‘s column recounting his own wistful feelings when revisiting the soundstage where they filmed Star Trek: The Next Generation. He certainly has much more of a connection with the show than I (he was Ensign Wesley Crusher, but now is a writer/blogger/geek-about-town), but being the sci-fi fangirl that I am, I’ve seen every TNG episode at least a few times. As anyone who watches a good show over a long time knows, you develop an emotional connection with the characters. This show was exceptionally well-written and acted, and the deep emotions that fans felt for the show result in a nostalgic desire to reimmerse themselves in that world, as evidenced by Trekkie conventions, USS Enterprise role play sims in Second Life and Vegas reenactments.

What does all of this have to do with marketing? Marketers have been using nostalgia as a way of pitching their products for as long as people have been talking about “the good old days.” Look at how things like fashion and music keep coming around in cycles, fueled by generations buying the things they loved for their own children. I was just talking with a friend today about how I owned all the Schoolhouse Rock videos for my kids, having grown up singing about the Constitution and adverbs on Saturday mornings. The new VW Beetle is successful specifically because of nostalgia for the old Bugs. Commercials for cars, soda, and financial services are borrowing licks from 70s rock. Cultural icons like Dennis Hopper, Kermit the Frog and Bob Dylan flack for retirement planning, hybrid cars and women’s underwear.

Emotions imprinted during childhood and the teenage years are especially powerful, and by associating our products with those nostalgic memories, we can piggyback on them. First you need to know who your target audience is — 20 year olds will be nostalgic about very different things than 40 year olds, and regional, ethnic and social class differences may exist as well. You could do focus groups where you ask them to name the music, tastes, smells, celebrities, TV shows, etc that they remember fondly and the specific memories associated with them. Focus on the senses, because those are the key to tapping into those nostalgic emotions. You will find that certain things get most everyone nodding wistfully; when that happens, you’ll know you’re onto something.

How do you connect your product with that nostalgia? Depending on which senses are involved, you may have to be creative. You can use music, celebrity spokespeople (if they used to be hot but have not been for a while, you may even have a better chance of getting their participation), particular graphic styles or fonts, clothes and hairstyles, food or scented giveaways, plays on old catchphrases, or other approaches. You do need to be careful, though, when you are messing around with things that people hold dear to their hearts. If they perceive you as tampering with their cherished icons or that the people associated with them have “sold out,” you may generate a backlash.

Now, if you’ll excuse me, I’m going to watch the the Krofft Superstars DVD I bought for my kids. Yeah, yeah, right…for my kids.

Photo Credit: Sylph*

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Jack in the Box Snubs Corporate Responsibility

For those of you who have been following my ongoing concern that Jack in the Box continues to promote itself as the stoners’ drive-thru restaurant of choice, I recently received an update from someone involved in the campaign to get the company to be more responsible in its advertising. The letter is reprinted here with permission:

Hello, Ms. Weinreich.

We, Health Advocates Rejecting Marijuana, wanted to follow up on your Spare Change blog regarding what has become our ongoing saga of San Diego-based fast-food chain, Jack in the Box and its refusal to address our concerns about a nation-wide commercial depicting a young man stoned at the wheel and making public a more socially responsible advertising policy.

On March 22, HARM, a San Diego County-wide collaborative of public health preventionists, parents, educators, students, and law enforcement agencies, did approach the corporation with more than 2,000 personally-addressed postcards to no avail. They issued a statement that didn’t address our concerns– same as ignoring us, basically. We are re-strategizing for a new “Jack Attack” plan that includes a letter to the editor in our San Diego County paper, individual personal visits to the corporate headquarters where we leave our business cards, and more follow up with their Board of Directors. It’s a moot point that the commercial is now longer airing because their ad time expired.

We would still like to partner with Jack in the Box to develop, adopt, and make public a more socially responsible policy guiding future nationwide advertising decisions that will not target our youth with messages that trivialize drug use, nor glamorize drug use as humorous and entertaining. Our collective goal is to reduce the problems associated with the use of marijuana, especially by youth, by changing community norms and perception of its harm.

Victoria Carlborg
Media Co-Chair
Health Advocates Rejecting Marijuana (HARM)
760-407-1220, Ext. 143

Jack in the Box management has not shown any interest in listening to the concerns of the health and public safety organizations represented by HARM. If you agree with me that a commercial depicting someone driving while stoned is socially irresponsible, please send a message to Jack in the Box via the online comment form or call the CEO, Linda Lang, at (858) 571-2121 to urge the management and Board of Directors to at least meet with the organizations represented by HARM to hear their concerns. This issue is much larger than San Diego County, and perhaps some national pressure will make a difference. Please help me spread the word via email and blogs to get Jack in the Box to take some responsibility for the effects of its advertising.

Photo Credit: Roadsidepictures

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It Took Appearing on Reality TV to Learn this Marketing Lesson

I thought I was the last person in the world who would willingly volunteer to be on a reality TV show. I have no desire to have my 15 minutes of fame, I’m an awful actor and prefer not to air my dirty laundry to the world (although my clean laundry actually did make it on camera — literally). But when we put our house on the market because we are moving to a different part of the city, we were contacted by the producer of a new HGTV show (not on the air yet) to see if we were interested in participating.

The show features a mother-daughter team of realtors who offer advice on how to make the house more attractive to buyers. Since we are selling the house ourselves, we thought it would be useful and might offer some additional promotional opportunities (“as seen on TV!”). [Note to brokers reading this: Please, no missives about how we need an agent! We’ve done it before successfully and know what we are doing.] And besides, I figured being on a reality show would be an interesting and useful experience just for my own knowledge of the process. Sadly, they do not provide a makeover budget with which to make the changes, but they keep our own budget in mind when providing their recommendations.

The initial screening process involved a producer-type person from the show coming to our house for a video tour and interview (which the production team watched and reported that they thought my husband and I were “cute”). From there, we scheduled the one-day taping that happened on Thursday.

The crew — a producer, cameraman, sound guy and make-up artist — arrived at 8:30 that morning and started setting up. I had my make-up professionally done and was amazed at how I could have so much make-up on but at the same time look like I wasn’t wearing any (most of my make-up application knowledge comes from reading Seventeen magazine when I was about that age). They shot all the interiors and exteriors of the house, then some goofy B-roll footage of my husband and I walking down the street together and the kids playing outside. We then did an interview with the producer where we provided all the background about the house.

The hosts arrived around noon, and once they were dressed and make-upped, we taped the meat of the episode, which was the tour of the four pre-selected rooms where we received their advice about what to change. After having to do about five takes of the “opening the door and welcoming them into our home” sequence, we filed from room to room over and over again having to remember what order we left the last room and where our marks were to be framed correctly for the camera. As the four of us were talking, we had to be sure that our bodies were facing the camera, and as we were basically in a line shoulder-to-shoulder, there was a lot of awkward head swiveling.

While the hosts already knew what points they wanted to make based on the initial video they had seen of the home, my husband and I had no preset lines, but basically reacted to what they said. It was spontaneous the first time, but with each additional take it felt more like acting, which does not come naturally to me. Since it is TV, they tried to be outrageous and somewhat confrontational, though in a nice way. My office “looked like an office supply store had exploded in it.” The wallpaper in our master bedroom made one host feel like she “was being attacked by a flower garden.” And don’t even ask what they said about our garage, which is our all-purpose storage space.

Before we left each room, we also had to shoot close-up reaction shots of each person (basically emoting on cue), and then “hold for tone,” where we all held our breath and didn’t move for a moment of silence so the sound guy could capture the ambient room sound for later use in editing. To minimize extraneous noise, we had to keep the air conditioner off (which meant more work for the make-up gal) and turn the refrigerator off as well (which they remembered to turn back on by leaving a set of car keys inside – a neat trick!).

So what did we learn? I won’t bore you with their recommendations specific to our house (though I knew before we even started that they would focus on getting rid of clutter). It was more the overall concept about marketing the house. When someone comes into a home for sale, they want to be able to imagine themselves and their stuff inside. So, as much as we love the antique map print wallpaper in the dining room and the baby grand in the living room, these very personal design decisions can make it harder for a potential buyer to picture themselves at home there. We had just assumed that people would have enough imagination that they could look past the superficial, easily changed elements of the house, because that’s exactly what we do when we look at houses. Apparently people like us do not comprise the bulk of the target audience, so we need to consider changing some of the features of the product to appeal more.

We had been focused on the promotional pieces of the marketing strategy — a blog, Craigslist ads, print classifieds and more — and assumed that the product would sell itself once the customers saw it. What we think of as quaint and homey touches, other people see as “not us.” We’ve got a lot of work to do on building the emotional side of the brand beyond assuming that the great features of the product are sufficient.

On a social marketing side note, I spent some time before the filming thinking about how I could use this opportunity to do some healthy or prosocial product placement, given that I completely control the “set” (though not what will ultimately make it onto the show). So I put a bowl of fresh fruit on the table. We showed the kids taking part in physical activity outside. Other things are just part of our house — lots of books, a pool fence, smoke detectors, musical instruments… Our small part in building the social norms.

The episode could air anytime between May and July, but they don’t know yet. Sorry, I’m not telling you the name of the show or the airdate when I find it out. I don’t mind if millions of anonymous strangers see my cluttered house, but somehow having people who “know” me seeing the intimate details of my home feels strange.

Photo Credit: dmb272

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The Imaginable Warmness of Being Sacrum

Here’s an excerpt from my post over at the Marketing Profs Daily Fix today:

It can be tough to find a job in the advertising biz. Especially if you’re in Germany and want to work in the “British Empire or Americas.” So what do you do? You might start a blog about your job search and reach out to other bloggers, like Sacrum has done. Who is Sacrum? In his own words:

I am Sacrum. I am European man with skills in advertising. I should be in advertising yes? Yes! But I am not and this is a shame. Shame is worry, shame is darkness. I must have light! So I must get in to funky advertising agency. And this I try. Here my blog. I have my own pencils.

The quest of this advertising Borat (sans the dirty jokes) has all the trappings of a great Hollywood story: An endearing underdog sets out to land a job at a major ad agency against all odds.

For the rest of the story, with an interesting twist, head over to the Marketing Profs Daily Fix blog. I am sending you warmness!

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All Your (Political) Base Are Belong to Us

my polling place

Though even most Angelenos don’t know it (or don’t care), there’s a local election going on here in LA today for School Board, Community College Board and a couple of city measures. I have to admit I did not pay much attention to it until today, when I had to figure out how I was voting, though we have been receiving tons of candidate-related mail for the past month. I am in a mixed marriage — politically speaking (though you’ll have to guess which I am!) — and so my husband and I receive all the mailings geared toward both parties.

Today when I was sorting through some of the mailers we received, I noticed that in a couple of cases the same slates of candidates were being promoted to people in both parties (though the seats themselves are nonpartisan). The group of College Board candidates who on one mailer are “Endorsed by the LA County Democratic Party” are featured on another mailer that says “Republicans support…” (without any actual endorsement from a Republican or the party itself). A third mailer with the same picture of this group highlighted the teachers unions’ endorsement, trying to appeal to those who are moved by cries of “Won’t somebody please think of the children?”

Similarly, another set of mailers are almost exactly the same as each other. But where one has a picture of a donkey in front of a red, white and blue background and the words “Vote Democratic,” the other has an elephant and the words “Citizens for Good Government.” (I guess they couldn’t bring themselves to use the R word, even though in the fine print it shows that several of the candidates are endorsed by the Republican party.)

I guess they’re trying to cover all their bases, but it seems dishonest to state that the same candidates are supported by both parties (how often does that happen, especially in a fight that involves teachers union money?). Most people would never notice the claims of support from both sides because they only get one party’s mailings. I’m afraid that the false advertising and claims of being all things to all people just make me more cynical and distrustful of all the candidates involved.

On a more positive note, today is a gorgeous, spectacular day in the upper 80s, and I just wanted to share the sunshine with a picture of some flowers from my front yard.


UPDATE (3/6/07): While the title may appear to be a major grammatical train wreck, I realize that not everyone else is a wannabe geek like me and that I’d better provide context. I’ll admit that I don’t really speak 1337, don’t use Ubuntu and I haven’t read a comic book since Wendy the Good Little Witch. But I hope you’ll forgive me for trying to get in touch with my inner geek from time to time.

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Getting Jack in the Box’s Commercial "To-Go"

The little blog post that just won’t die has picked up steam in recent months. About a year ago, I wrote about a commercial for fast food chain Jack in the Box depicting a guy who is clearly stoned ordering tacos from his van at the JITB drive-thru window. There has been a lively scene in the comments pitting stoners, who think anyone objecting to the ad is just an old fogey trying to harsh their buzz, against people who are outraged by the fact that the ad is still on the air.

One anonymous commenter (edited for brevity) just let me know:

The American Lung Assocation, Health Advocates Against Marijuana (H.A.R.M.), several non-profit agencies and local PTAs are staging a sit-in at corporate headquarters to protest this commercial.

JITB promised viewers last fall they would stop airing this particular commercial. Yet it came back with the SuperBowl and is seen nightly on local channels.

Interesting,considering Jack in the Box’s own code of conduct (p. 4, 15, 16)
http://www.jackinthebox.com/investors/pdfs/codeofconduct.pdf

Contact JITB and let them know that drug use is not “humorous” as they claim.

Ms. Linda Lang, CEO Jack in the Box, 9330 Balboa Avenue, San Diego 92123, (858) 571-2121

No information on when the sit-in is happening, though it was generally mentioned in a recent news story about the organizations’ demand that the commercial be pulled. According to the report, their main concern is that the commercial promotes pot smoking. My issue has always been with the fact that the commercial shows someone driving under the influence of drugs.

Jack in the Box’s response? “Our commercials are intended to present information on our products or promotions in a fun, entertaining way. Our goal with this ad was to suggest that our tacos are an affordable and delicious way to satisfy one’s appetite.” Completely unresponsive. Except to the Stoner-American population.

Given that advertisers have been compelled by various advocacy groups to pull commercials off the air left and right, Jack in the Box should take these concerns seriously.

If anyone from the ALA, HARM or other San Diego organization participating in the sit-in has information on the scheduled date and time, please let me know and I will post it here. For anyone else who thinks this ad should be off the air, get in touch with JITB at the address/phone above or use their online comment form.

In case you have not seen the spot yet, here it is: