Be There or Be Square

The second National Conference on Health Communication, Media and Marketing, sponsored by the Centers for Disease Control and Prevention, is coming up in August. This year I’m on the planning committee, and it looks to be an even bigger and better affair this year than last. Early bird registration is open through June 13th. Here’s all the details:

Image: National Conference on Health Communication, Marketing and Media 2008. Engage and Deliver.

National Conference on Health Communication, Marketing, and Media 2008

The second National Conference on Health Communication, Media and Marketing sponsored by the Center for Disease Control and Prevention’s National Center for Health Marketing and the Office of Enterprise Communications will be held in Atlanta, Georgia, on August 12 – 14, 2008, at the Omni Hotel in downtown Atlanta. The National Cancer Institute and the National Public Health Information Coalition are co-sponsors for this event.

Three half-day pre-conference workshops are offered, for an additional registration fee. I will be presenting a workshop on Social Media for Social Marketers. If you’ve missed my Next Generation Social Marketing Seminar, it will be similar in scope and a bargain to boot. Other workshops include Crisis and Emergency Risk Communications, and Designing Health Literate Marketing Products and Services.

If your company or organization is interested in exhibiting at or sponsoring the conference, it’s a great way to reach hundreds of health communicators and social marketers.

I’m also excited about the Ypulse National Mashup coming up in July on “Reaching Today’s Totally Wired Generation with Technology.” Anastasia Goodstein, who writes the Ypulse blog, has created an empire around youth-related information, and has put together an amazing event with the creme-de-la-creme of speakers who understand how youth use social media and technology. If you are trying to reach youth and you do not read Ypulse daily, you must start. Look at the agenda and list of speakers and you’ll see that this is the definitive youth conference to attend (July 14-15 in San Francisco).

I will be moderating a panel that is part of the Building a Youth Movement preconference on “Using Social Media to Create a Social Movement.” The panelists include Ginger Thomson, CEO of YouthNOISE; Liba Rubenstein, Manager of Public Affairs/Impact Channel for MySpace; and Tina Hoff, VP and Director of Entertainment Media Partnerships for The Kaiser Family Foundation. An amazing group of speakers! The preconference is being organized by Aria Finger, the CMO of Do Something, who was just interviewed on Ypulse.

Let me know if you’ll be at either of these events. I hope to see you there!

UPDATE: Anastasia just let me know that if you enter the code ‘NKW’ when you register for the Ypulse Mashup, you can get a 10% discount off the standard rate!

The Tip Jar – 5/28/08

It’s been way too long since the last installment of the Tip Jar, my collection of recent odds and ends from the world of social marketing to pass along to you. So let’s unscrew that jar and see what falls out…

  • How much effect would you think a checkbox would have on someone’s decision whether or not to become a potential organ donor? When the checkbox on the form at the DMV is “opt-out” versus “opt-in” to the organ donation program, consent rates are much higher. In both cases, people generally adopt the default option, but with opposite results, even among people with similar characteristics. This is an example from Dan Ariely’s blog, linked to his new book Predictably Irrational, of how people are influenced by environmental and emotional factors that unknowingly affect our choices and behaviors even when we think we are making rational decisions. I think the field of behavioral economics holds a lot of lessons for social marketers.
  • Don’t miss the special free supplement in the American Journal of Preventive Medicine with a treasure trove of articles about the (now defunct) VERB Campaign. This great example of using branding to persuade preteens to get physically active had full-scale evaluation data showing how effective it was, and the articles in this supplement help round out the case study.
  • Another classic social marketing brand, the Truth Campaign, seems to have gotten off-track with its latest TV ad. Called out by AdRants for being anachronistic, I have to agree that basing the commercial on a tobacco company executive’s statement in 1971 — 37 years ago — is irrelevant to today’s kids. A 14 year old today was born in 1994 (yikes!); 1971 might as well be 1871 to them. Hope the campaign will lose its obsession with old tobacco industry documents and get back in touch with what connects with youth now. They used to be great at it.
  • I found it interesting that the Democratic National Committee is requiring the caterers for its convention in Denver this summer to use healthy, environmentally friendly ingredients. The food must be local, organic or both, and must include at least three out of the following five colors: red, green, yellow, blue/purple and white. Fried foods are out. Individual bottled drinks are a no-no, as are styrofoam plates. This will be a challenge for the caterers, as one said, “We all want to source locally, but we’re in Colorado. The growing season is short. It’s dry here. And I question the feasibility of that.” The costs for the committee’s 22 or so events may be at least doubled by these new requirements (not a happy prospect given their money woes, I’m sure). If they succeed, though, I’m sure this will be a model for other future events.
  • It’s worth checking out the podcasts of the panels from the Making Your Media Matter conference, presented by the Center for Social Media. They include topics like games for social change, telling difficult stories, hip-hop as a medium, crossing cultural boundaries, and emerging formats and distribution strategies.
  • Global warming gadfly Bjorn Lomborg wrote a thought-provoking piece in the Wall Street Journal on how to think about the world’s problems. Can we set our priorities based on straight cost/benefit analysis of what will be most efficient in saving lives? Maybe we could, or maybe the vested interests would get in the way. On Friday, a panel of the world’s top economists will release a prioritized list showing the best and worst investments we could make in 50 solutions to the biggest problems. That should be interesting to see, and even more interesting will be the reaction to it.
  • Are you a sworn officer of the grammar police like I am? Misplaced apostrophes drive me bonkers. Misspellings make me want to stab people with a red sharpie. PSFK points us to a Chicago Times article about two guys who decided to get militant and do something about it. They traveled across the US as the Typo Eradication Advancement League, stopping wherever they saw typos or grammar mistakes on signs and either asking the owner to make the correction or fixing it themselves. My heroes!
  • SocialButterfly has compiled a comprehensive list of the latest social marketing-related events coming up on the calendar this year all over the world. There’s something for everyone there.
  • Speaking of social marketing events (ahem), next week is Social Marketing University in Washington, DC. Even if you’re not coming to SMU (though there still are a few seats left if you register immediately), if you are in the DC area please join Andre Blackman (of the Pulse & Signal blog), me and many others at the first Social Marketing Blogger/Reader Dinner and Meetup. It will be on this Tuesday, June 3rd, 6:30 – 9:00 pm, at the Capitol City Brewery (1100 New York Ave, NW). Come by for all or part of it, and eat, drink or just schmooze. If you are on Facebook, you can let us know you’re coming on the event page, or send me an email at weinreich at social-marketing.com. Hope to see you there!

Photo Credit: waheedaharris

You Know You Spend Too Much Time on Twitter When…

In recognition of the fact that lately I’ve been neglecting my blog in favor of Twitter, I am doing penance with a bit of humor.

You know you spend too much time on Twitter when…

… you start calling your family things like @Dad or @Rachky in conversations.

… you only speak in short bursts of 140 characters and self-edit to use synonyms with fewer letters.

… you make decisions about what you’ll have for lunch based on how interesting it will sound on Twitter.

… you find yourself thinking up new Alltop topics in the hopes of getting Kawasakied.

… you make a new offline friend and announce to all your other friends that you’re just 2 people short of having 200 friends.

… your swear word of choice is “TweetJeebus!”

… your Twitter followers know you are pregnant before your husband does.

… throughout the day you compose tweets in your head about what you’re doing, even if you are nowhere near your computer.

… during a Twitter outage, you compulsively hit “refresh” every three seconds hoping this will be the time it will come back on.

… most of your email is now either direct messages or new follower notifications.

… you don’t feel the need to go to a conference in person anymore because someone else is livetweeting it.
… you get all your news from @BreakingNewsOn.

… you find yourself referring to the telephone’s pound key as a ‘hashtag.’

… you have no idea what’s going on in your friends’ lives unless they are on Twitter.

… you give people your personal website address as a TinyURL.

… you can’t hear what someone says to you and you say, “Could you please retweet that?”

These things, of course, do not apply to me. What would you add?

Photo Credit: sarahkim

Social Marketing University Training Coming to DC

I will be offering another Social Marketing University training in Washington DC in June. This is a great introduction to using social marketing to bring about health and social change.

The training lasts 2-1/2 days, with the last half-day focusing on Next Generation Social Marketing. If you are a social marketer who already knows the basics and are interested in expanding your bag of tricks to include newer marketing methods using social media and other technologies — many of the things I write about on this blog — you can register just for the last day.

Here’s all the important information:

Social Marketing University
June 2-4, 2008
George Washington University
Washington, DC

Next Generation Social Marketing Seminar
June 4, 2008, 9:00 am – 12:30 pm
included in registration for SMU
OR register separately for seminar only

Complete information about the topics to be covered, hotel reservations, registration fees and what past participants have said can be found on the Social Marketing University information page.

If you register before May 4th, you will receive $100 off the regular price. There are also discounts for additional participants coming from the same organization (send your team to be trained!) and a student discount. Seats are limited, so reserve your spot soon; the last training in Washington DC sold out.

And, as a special bonus just for my blog readers, use this discount code to get an additional $75 off the registration cost of the full Social Marketing University tuition: BLOG.

Let me know if you have any questions, and I hope to see you there!

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Ready for the Zombie Invasion (or any other disaster)

Flickr Photo Credit: d200 dug No censorship!

One of the big frustrations disaster preparedness professionals constantly face is the difficulty of getting people to acknowledge the likelihood of an emergency event — whether its a natural disaster, pandemic flu or manmade terrorism — and to take actions to be ready if when it happens. The fact is, people don’t like to think about worst-case scenarios, and they definitely don’t like to have to spend effort and money to address something that they think is likely never to happen to them.

Public health and safety folks tend to come at the problem from a straightforward “Here are the facts. Are you prepared?” angle. Sometimes they also try to scare people into taking action. But you don’t often see disaster preparedness as a fun and social activity. Of course, the best idea I’ve seen for getting people engaged with the issue didn’t come from the professionals at all, but from a group of friends looking for fun. And talk about worst-case scenarios — it doesn’t get much worse than a full-out zombie invasion.

Zombie SquadI first found out about Zombie Squad from @rachky and @zen_jewitch on Twitter. Looking at the website, I went from an initial “Huh?” to “Wow, what a brilliant idea!” Seeing the potential for social marketers to be inspired by this unconventional approach to a conventional topic, I requested an interview with members of the Squad. A big thanks to Kyle Ladd, a member of the ZS Board of Directors and one of its founders, and Christopher Cyr, the ZS accountant, for taking the time to answer my questions.
(Zombie Squad Photo Credit: Mike Dressler)

First of all, can you explain what Zombie Squad is?

Zombie Squad is the world’s premiere non-stationary cadaver
suppression task force. Of course, as you may know, our mission is not
only to keep your neighborhood safe from the shambling hordes but also
to help guide and educate others to better prepare themselves for any
disaster. We want the public to be ready for anything from a natural
or man made disaster, like a tornado or earthquake, to a full on
zombie apocalypse.

Our organization focuses on fulfilling its mission by sharing
information and promoting education about issues concerning survival
and preparation. We also encourage our large member base to be
involved in community organizations that promote disaster awareness or
assist in recovery efforts. Our members volunteer their time, attend
and organize fundraisers, and give to their communities in a number of
ways. By using the zombie survival theme, we are able to reach a
demographic that many organizations are unable to.

How did you get the idea to start Zombie Squad? Fighting off the
undead is not an obvious market niche.

The official story involves a group of friends returning home from a
movie one night and discussing how they would survive better than any
of the characters in the film. From there the idea grew into a group
of people who thought it would be fun to gain the skills necessary to
actually survive a scenario where society has fallen. As they told
their idea to other friends, word spread and the organization began to
take shape. Early members realized the practicality and usefulness of
many of the skills they were acquiring. The zombie survival theme
provides a fun context to learn basic survival skills, with none of
the usual stigma attached to being called a “survivalist.”

What kinds of people tend to join Zombie Squad?

We have active members from all walks of life ranging from graphic
designers and tattoo artists to military officers and lawyers. Cult
fans of the zombie/horror/post-apocalyptic genre seem to be
everywhere. It always amazes me how our members consistently donate
their time, effort, and money to support their communities.

What types of organizations hire your services or trainings?

Some of the organizations ZS has worked with include larger charities
like the Red Cross, Habitat for Humanity and Cancer Society but we try
to focus our efforts more towards the local communities where our
respective chapters reside. We do a lot of work putting on fund
raisers for local charities and collecting for local food and blood
banks.

How do you do your public outreach and education? What types of
activities do you use to raise awareness of disaster preparedness and
zombie survival?

Zombie Squad reaches the public via several paths. First and foremost
is our website which hosts general disaster preparation information
via our blog, well managed discussion forums and videos.

Over the last several years we’ve branched out with our traveling
“Zombie Survival” seminars that focus on general disaster preparation
with a zombie twist. These seminars draw quite a crowd who in many
cases come to see us for the zombie aspect but leave with knowledge
and interest in steps they can take to be more prepared for more
relevant disasters. We originally focused on sci-fi and horror
conventions around the country, but we’re also regularly invited to
bring our show to Boy Scout Troops, universities, disaster fairs and
even REI stores.

Last year our St. Louis Chapter put on its own disaster fair and it
was a huge success. The fair took place during the one year
anniversary of a series of storms that tore through St. Louis leaving
over 500,000 people without power, many for a week or more, on the
hottest days of the year. Another storm hit St. Louis again that
winter with similar devastation of local utilities. The goal of the
fair was to promote the importance of being prepared for similar
disasters and to bring local disaster agencies together to talk about
what they do for the community. We brought in guest speakers and
representatives who set up informational booths from a number of local
disaster response agencies such as the Red Cross, CERT, ARES, Human
Society, SCC Health Dept and others.

In addition to these educational programs our chapters host fund
raisers for various organizations, food drives, movie nights and other
events, as mentioned in the previous question.

Would you say the emphasis of your organization is more on having
fun with the zombie theme or on the disaster preparedness message?
Which part of it do you think gets people motivated to take action?

Both. Zombie Squad is occasionally described as an organization that
tricks people into learning. While many participants are drawn to our
events by their interest in the zombie and post apocalyptic
entertainment elements, they come to realize that everything we
present has real world applications.

At what point does the zombie fun end, and the serious
life-and-death discussions begin? Are there some issues at which you
draw the line at being humorous?

That’s a good question. We do have plenty of lines drawn to make sure
people don’t get the wrong impression. For instance, we clearly state
that the “zombies” we discuss are metaphors for natural and man made
disasters. They are not codewords for people of other races,
nationalities, religions, sexual orientation, or anything similar.

What are some of the advantages of addressing such a usually serious
and fear-driven topic from a new angle?

Taking the topic seriously but keeping it fun is a great way to keep
people interested. There are a number of informational campaigns that
have tried to scare the public into preparing for some big disaster,
but those fear tactics in marketing always appear unauthentic. The
average person sees through that facade. Our goal is to make sure
people respect the danger that disasters pose, but not live in fear of
them. Preparation is the key to beginning to control that fear.

What have been some of the barriers you’ve come up against in using
this unique approach to disaster preparedness, among your members, the people you are trying to reach, potential funders or others?

The obvious major barrier is the zombie survival theme itself. While
it is a great tool for reaching specific people, others tend to
automatically tune out the message. Usually this barrier is overcome
by calmly explaining that we do not actually think the dead will crawl
out of their graves any time soon (though we’re ready if they do). At
that point, people either get it, or they move on. The truth is,
there are a number of organizations out there that already cater to
those people.

Do you have any advice for other people working on health and social
causes who are trying to figure out how to make their messages
appealing and fun?

Bring in as many young people as you can. They have the best ideas
and the most motivation. The hard part is keeping their interest.
Stay on top of pop-culture trends and figure out a way to use it to
your advantage.

You can always try bribing them. One thing we find is that people
like to know that their time is appreciated when they volunteer.
There are great, inexpensive, and fun ways to reward volunteers for
their involvement that keep them happy and eager to support your
mission.

One project we’re working on now is our “Volunteer Awards Program.”
Not all of our members are able to get involved with local chapters,
so this program will allow them to still volunteer in their community
as part of Zombie Squad. Under the program, members will volunteer
for an organization with a cause they feel worthy of supporting and
keep track of their hours on a form we provide. We’re really flexible
about where they can volunteer. They just need to contact us for
approval if it’s not a charity on our list. Then at the end of the
year they tell us how many hours they volunteered and we send them a
number of incentive awards ranging from a new enamel ZS pin, patches,
stickers, shirts, and so forth, based on their level of participation.
It’s a way for us to thank our members for doing their part and it
helps us to get an idea what sort of charities our members are
interested in. We’re looking forward to how this program turns out and
our members seem really excited about participating.

Do you have any funny or unusual stories you can share that have
come out of the work you do? (Notwithstanding, of course, the fact
that the work itself is funny and unusual!)

The thing that always brings smiles to the faces of our members is the
realization of how far the organization’s message has spread. It’s a
common occurrence for Zombie Squad members nationwide to be out in
their communities wearing a ZS t-shirt and hear someone yell “Zombie
Squad” to them, or walk up and ask how they know about the
organization. When you think about the fact that this organization
started over a discussion held by a few people in a van in South St.
Louis, Missouri…it’s pretty amazing.

Is there anything else you would like to mention that I haven’t asked about?

Don’t you want to know about the robot threat?

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Social Marketing University Coming Soon!

I’m happy to announce that the next session of Social Marketing University will be coming to Washington, DC on June 2-4, 2008. I do not have all the details set yet, but please save the date if you are interested in attending. It will be a similar format to the most recent event, with two days of intensive social marketing training and a half-day Next Generation Social Marketing seminar focusing on how to use social media.

I am in the process of looking for a venue in which to hold the training. If your organization or institution is in an accessible area of Washington, DC and has a large meeting room to offer on those dates, you will receive three complimentary registrations for your staff (a $1,585 value) and lots of free publicity as the host sponsor. Other types of sponsorship opportunities are available as well if your organization wants to reach people interested in social marketing (download more information). If you are interested in hosting or sponsoring the event, let me know as soon as possible so that you will get all the publicity that’s coming to you starting with the official announcement.

If you are interested in attending, please send an email to training@social-marketing.com and you will receive an announcement as soon as registration opens. I hope you’ll be able to join me!

Photo Credit: Paul Wicks

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Sticker Charts for 40 Year Olds

I just turned 40 the other day and realized I might not live forever. So, I’ve decided to try to do something about that – the usual: eat better, exercise more, go to bed earlier. These are all things I’ve worked on at various other times in my life that somehow didn’t quite stick. The irony is that what I do for a living is figuring out how to motivate other people to adopt healthy behaviors. Why is it so hard to apply social marketing concepts to myself?

I thought about the benefits that I would get from becoming healthier, the barriers that I would need to overcome, how to remind myself to do these things in the places where I will see them and motivate myself to keep going once the novelty wears off…

And I realized that the answer is something that has been so much a part of my life as a mommy that I didn’t even see it right in front of me. What have I done to motivate my kids, when they were younger, to do something they didn’t want to do, whether it was getting through swim lessons, being polite or going to the potty themselves? Sticker charts! They got a sticker for each time they did what I wanted them to do, and after a certain number of stickers they would get a prize of their choosing — a My Little Pony, a pack of Yu-Gi-Oh cards, whatever worked. And they did work!

So I sat down and created myself a grown-up version of a sticker chart, with columns for each behavior I want to try to do each day and a row for each day of the month. Since I’m 40, I guess I don’t need actual stickers; checkmarks will do. I have five sets of behaviors I want to try to do each day, and I decided that once I accumulate 100 checkmarks I will treat myself to a reward just for me. I’m not sure yet what it will be, since there’s not really a THING that I’m lusting after. Maybe it will be something like a guilt-free morning spent lying on the beach, a visit to the museum alone without complaining kids tugging at me, a massage, or something else that feels special.

Sustaining motivation, setting goals, finding the right rewards — these are all things we have to take into consideration when we create social marketing programs aimed at other people. It’s when you have to apply it to yourself that the concepts really come to life. What have you done in the past to motivate yourself to reach your own goals?

Photo Credit: Breeezy

What is Your Organization’s Personality?

Last week, I finally had an opportunity to meet in person my longtime blog friend Rohit Bhargava, who writes the Influential Marketing Blog. I was excited to get to see the cover of his new book, Personality Not Included, though there were still a few more days until the actual book was set to be published and released. (I love that wind-up chicken with ‘tude!)

To celebrate the launch of the book, Rohit decided to put himself through a grueling virtual book tour, answering five questions each from over 50 bloggers within a couple of days. He even promised that he wouldn’t be cutting and pasting responses, so each interview is different (here is the list with links to each interview).

Without further ado, here is my interview with Rohit:

What are the differences between an individual’s personality and that of an organization?

This is a really good question and one that I spend a part of Chapter 1 focusing on. The main reason is that we all have a shared idea of what individual personality means. It usually relates to a four letter rating from a test like Meyers-Briggs, and conjures up images of multiple choices test online. The personality of an organization is something that I try to define as much deeper. It is the unique, authentic and talkable soul of a company.

How does an organization go about creating a personality for itself?

You’re really asking the right questions here! This, to a degree is what the whole book is about. A quick snapshot of steps basically comes from my overall outline of the book:

Step 1 – Understand why organizations lose their personality
Step 2 – Look at your accidental spokespeople to see who speaks for your brand
Step 3 – Define your personality using a formula from the book
Step 4 – Create and tell your backstory
Step 5 – Overcome the barriers or roadblocks
Step 6 – Find and use your personality moments

There are other lessons in there, but that’s the snapshot view.

Are there special considerations that nonprofits and government agencies need to think about when cultivating their personalities?

Of course, I think that regulations may make it seem more difficult to do things when it comes to being a government entity – but ultimately the barriers to personality come down to the same thing … fear. It is the topic that I cover in Chapter 5 – how to overcome the different types of fear and have a personality. The one thing I might add to my list that I share in the book that is common in government is the idea of ego. This not a negative term, as many might suppose, but rather the idea that there are a lot of dedicated government workers that are trying to make a name for themselves because they may have political or career aspirations. It is a key factor that many government agencies may need to take into account when finding a way to cultivate their personalities.

What are some good examples of nonprofits or government agencies that have developed a personality for themselves?

There are a few great examples in the book, but one that I am a big personal fan of is Kiva.org. They have been one of the pioneering groups in microfinance and have also built a large following of dedicated givers because of the way that they manage to portray their brand and let their team members share their passion with the world.

What are some examples of negative nonprofit or government agency personalities, and how might they turn that around for themselves?

Good question – I think the government agencies with the lowest public perception are the ones that you might expect – eg, the IRS. How could the IRS use personality? How about taking an approach similar to what Intuit did with their popular TurboTax solution by letting people answer each other’s questions in a real time collaborative online help system? Personality is all about having a human voice and trying to avoid becoming a bureaucracy. Perhaps the better questions is which government agencies couldn’t use personality? They all could.

Thanks so much to Rohit for sharing his insights. You can download the introduction to Personality Not Included for a preview of what you can expect from the book. Is it time for you to think about your organization’s personality?

The Engagement Equation

The elusive holy grail of social media marketing is figuring out how to measure the nebulous concept of “engagement.” Evaluating our online efforts is even harder for social marketers because we don’t have the eventual sales figures to prove that they led to any changes in behavior among our audience. Before online marketing became a two-way street, way back when people would simply read information posted on a website, we could easily track things like unique visitors, page views and recency of visit. Now that the people we are talking to can talk back to us, we need to think about how to capture the value of conversations, interactions, and social networking.

I happened to see a comment on Twitter that led me to a blog post by John Johansen titled Engagement = Ingagement + Outgagement. Before I read the post, the title alone got me thinking in a new way about the concept. Turns out that John went in a different direction with the meanings of the terms than I did, so let’s just focus on the equation itself.

I see “ingagement” and “outgagement” as being similar to the ideas of inputs and outputs. “Ingagement” would refer to the marketing activities from your organization to which a particular person is exposed. That would include your website, blog, Twitter activity, emails, advertisements, etc. If someone is interested and paying attention to what you have to say, that’s a prerequisite to being engaged with your organization or issue.

“Outgagement” is the response from that person to your inputs. Does he or she leave a comment responding to your blog post, subscribe to your feed, engage in a conversation with you on Twitter, join your Facebook group, tell friends about your issue? Even better, but often not measurable through online indicators, is whether they actually adopt the behavior that you are promoting.

The outgagement is much less likely to happen unless there is some ingagement, and when both occur together, in an interactive way, we get “engagement.” Engagement can affect things like knowledge, attitudes and behaviors (though it could happen in either a positive or negative direction, depending upon the nature of the interactions). Even for commercial marketers, it’s not always easy to make a direct correlation between social media activities and increases in sales. Mike Kujawski gives some ideas on how to measure return on investment from your public sector/nonprofit online activities.

Generating engagement is not always simple, but it’s also not differential calculus. It boils down to giving people a reason to pay attention to your message and a way to interact with your issue or organization. And then it will all add up.

Photo Credit: Chris Inside

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